Mail-in Repair FAQ:
- If you don't know what's wrong with your handheld, then purchase one of our repair diagnostics!
- After purchasing diagnostic service through PayPal, you will receive an e-mail to your verified PayPal address stating where to ship handheld & diagnostic/repair disclaimer forms to fill out. Please ship form with your device or e-mail back filled out.
- After we diagnose your Video-game handheld, we will contact you with a repair quote within 24 to 48 business hours after receipt.
- If repair quote is approved, we will begin repair process on your handheld, while providing timely status updates if any issues occur during repair process. After repair is complete & payment has been received, we will ship promptly!
- Should you decline repair after diagnosis, we will ship back your handheld, using the same fee you paid for diagnostic. We're also happy to recycle/purchase your handheld.
- I offer 90-day parts & labor warranty for my repairs. Warranty will cover all expenses incurred for the new repair, should the 'part replaced' become defective. **Does not cover alteration, accident, introduction of liquid, abuse, neglect.